Cynergy has also been producing and supporting Help Desk Software for over 7 years.  If interested, you can learn more at:  www.cynergysoftware.com 

Cynergy has a custom dashboard for management to be able to view, update, and edit information as it happens.  Custom color coding allows each company to be able to notify users of escalated events, important alerts, and detailed information that feeds over 300 reports available to management.  These reports can be uploaded into your favorites folder and automatically emailed to desired individuals.